“It’s nice to support someone to have the quality of life they deserve” – Lindsey, Support Outreach Worker, Headway Bristol

 With a 42 year history behind us in Bristol, we are proud of our roots and achievements, supporting brain injured survivors and their families and carers across the region.

Our services include a Rehabilitation & Wellbeing Centre in Frenchay, Carers and Hospital service and Community Outreach service. Vacancies now exist within our Outreach team as we respond to continued growth.

As part of our dedicated Outreach Services team, your role will involve supporting our adult service users in their homes or out and about in the community; working with them to help develop their social and cognitive skills as part of their rehabilitation programme.   Your care industry training and experience will be put to good use, helping individuals regain their confidence, learn new skills and redevelop old ones.  We are looking for caring, friendly and reliable individuals who are able to work independently with individuals on a one to one basis, but also flexibility as part of the overall outreach services team.

Our Outreach Workers need to demonstrate initiative, enthusiasm, flexibility and excellent time keeping. Some personal care maybe involved in accordance with individual care plans but your primary focus will be to support individuals with completing everyday tasks that most of us take for granted – from doing the shopping, cooking and housework, to getting on the bus to the local library or leisure centre.

An awareness and/or understsanding of the sensory, cognitive and physical disability of a person who has sustained a brain injury or other similar condition such as stroke, dementia or mental health would be a distinct advantage. The role can often be challenging and you will have the maturity and experience to be able to support those who have complex needs and behaviour problems.

Our core services are delivered across a wide range including Bristol, Bath, South Gloucestershire, Wiltshire and North/North East Somerset. A full driving license, motor insurance and use of own car is essential for this role.

Qualifications: You will ideally have an NVQ2 in Health & Social Care, a similar qualification and/or an appropriate level of experience). The post is subject to a DBS check and satisfactory references.

Salary & Benefits: Hourly rate commences at £9.04 per hour (£16,425 pa full time/pro rata. We offer 25 days annual leave plus bank holidays (pro rata), time off in lieu, free parking and  a stakeholder pension.  Our staff training and development programme, which includes training in understanding brain injury and cognitive rehabilitation therapy (CRT), will ensure that you remain up to date on all your key skills and experience.

Hours: Our core services are delivered Monday to Friday 9.00am-5.00pm – although some flexibility is essential as there is a requirement to occasionally work an odd evening or weekend (these will be agreed with you in advance).   These roles are offered on a part time basis, working a minimum of 21 hours, up to 25 hours a week, and full time basis, working 35 hours a week.  Please state your preferred hours in your application.

As we would like to improve the ratio of male staff within our team we are keen to also receive applications from suitably qualified male support workers.

Unfortunately, due to our strict Equal Opportunities monitoring we do not accept CV’s.  Interested applicants will need to complete an Application Pack which can be requested by email to Louise Woodman at or by telephone 0117 4143222.  If you would like further information about the role before applying, please don’t hesitate to contact our Services Manager on the same number.

Please ensure that your application is received by the deadline date and time below and if you are unable to attend an interview on the date below, if short listed, please do let us know when applying.

Headway Bristol is an Equal Opportunities employer and welcomes applicants from all sections of the community. All offers of employment are subject to satisfactory references and DBS check.

Closing Date: 5pm, Friday 12 July 2019

Interview Date: Monday, 15th July and Tuesday, 16th July 2019


Would you like to give something back or learn more about the effects of brain injury? 

HEADWAY BRISTOL is a successful, local charity with over 40 years’ experience in providing social and cognitive rehabilitation for adults with brain injury.  We also offer support and respite for their families through the services offered at our centres and through one to one outreach we individually tailoring programmes to maximise quality of life, independence and self-esteem.  Our services are available across Bristol, North and North East Somerset, and South Gloucestershire.

Our support team includes a bank of paid staff and volunteers who are dedicated to helping us deliver our services, both within the Rehabilitation & Wellbeing Centre and behind the scenes in our fundraising and administration areas.  They are a part of the Headway ‘family’ and many have been loyal to the charity for over 20 years.

We also enjoy welcoming work experience and student volunteers to the Centre and volunteers who are free to help out, ad hoc, at our fundraising events throughout the year.

Our current roles include:

Mini-Bus Drivers (training available)

Day Centre Support Assistants & Activity Assistants

Fundraising & Events Assistants

Treasure Hunters, Researchers and Bucket Collectors

Social Media & Content Management/Marketing

As a volunteer at Headway Bristol you will receive an appropriate induction and training to help you settle into your role and we are happy to consider any availability from 9-5pm Monday to Friday.

Whether you are free for a few hours each week indefinitely or can help with the odd project or event, please do get in touch!

We are looking for volunteers who can work at least 4-5 hours on one day during the week (between 9-5) and people who are also looking to join our bank of volunteers for key dates in our events calendar which may include working evenings or weekends. We are happy to consider people who can work either weekly or fortnightly and with flexibility. You will be able to commit to at least 6 months.

For an application pack including role description and to discuss your interest, please contact or telephone us on 0117 4143222.  We are happy to welcome you to the Centre, by appointment, if you would like to first see what we are all about!


Headway Bristol needs to raise over £100,000 every year in order to maintain and develop its services. See Fundraising section for more information, or make a donation in one of the following ways.

Donate using PayPal

Set up a regular donation using our regular giving form.

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