“It’s nice to support someone to have the quality of life they deserve” – Lindsey, Support Outreach Worker, Headway Bristol

With a 42 year history behind us in Bristol, we are proud of our roots and achievements, supporting brain injured survivors and their families and carers across the region. Our services include a Rehabilitation & Wellbeing Centre in Frenchay, Carers and Hospital service and Community Outreach service. A vacancy now exists within our Outreach team as we respond to an increased demand in our services. As part of our dedicated Outreach Services team, your role will involve supporting our adult service users in their homes or out and about in the community; working with them to help develop their social and cognitive skills as part of their rehabilitation programme.

Your care industry training and experience will be put to good use, helping individuals regain their confidence, learn new skills and redevelop old ones. We are looking for caring, friendly and reliable individuals who are able to work independently with individuals on a one to one basis, but also flexibility as part of the overall outreach services team.

Our Outreach Workers need to demonstrate initiative, enthusiasm, flexibility and excellent time keeping. Some personal care maybe involved in accordance with individual care plans but your primary focus will be to support individuals with completing everyday tasks that most of us take for granted – from doing the shopping, cooking and housework, to getting on the bus to the local library or leisure centre.

An awareness and/or understsanding of the sensory, cognitive and physical disability of a person who has sustained a brain injury or other similar condition such as stroke, dementia or mental health would be a distinct advantage. The role can often be challenging and you will have the maturity and experience to be able to support those who have complex needs and behaviour problems.

Our core services are delivered across a wide range including Bristol, Bath, South Gloucestershire, Wiltshire and North/North East Somerset. A full driving license, motor insurance and use of own car is essential for this role.

Qualifications: You will ideally have an NVQ2 in Health & Social Care, a similar qualification and/or an appropriate level of experience). The post is subject to a DBS check and satisfactory references.

Salary & Benefits: Hourly rate commences at £10.10 per hour (£18,400 pa). We offer 25 days annual leave plus bank holidays where part time, time off in lieu, free parking and a stakeholder pension. Our staff training and development programme, which includes training in understanding brain injury and cognitive rehabilitation therapy (CRT), will ensure that you remain up to date on all your key skills and experience. You will be equipped with a personal laptop to keep you in touch with the team and receive regular supervisions and annual development reviews.

Hours: Our core services are delivered Monday to Friday 9.00am-5.00pm – although some flexibility is essential as there is a requirement to occasionally work an odd evening or weekend (these will be agreed with you in advance). This post is offered on a full time basis, 35 hours a week, however we will consider splitting this into two part time roles for the right skills and experience working a minimum of 21 hours a week with flexibility from Monday to Friday. Please state your preferred hours in your application.

As we would like to improve the ratio of male staff within our team we are keen to also receive applications from suitably qualified male support workers.

Unfortunately, due to our strict Equal Opportunities monitoring we do not accept CV’s. Interested applicants will need to complete an Application Pack as below. Please register your interest by emailing us at or by telephoning the office on 0117 4143222. If you would like further information about the role before applying, please don’t hesitate to contact our Services Manager, Tina Slade, on the same number.

Please ensure that your application is received by the deadline date and time below and if you are unable to attend an interview on the date below, if short listed, please do let us know when applying.

Headway Bristol is an Equal Opportunities employer and welcomes applicants from all sections of the community. All offers of employment are subject to satisfactory references and DBS check.

Closing Date: 5pm, Friday 15th November 2019

Interview Date:  Week commencing 18th November 2019


For full details of our volunteer roles, please contact Deborah Saw on 0117 4143222 or email for an application pack.  We are currently seeking support within our Centre on activities which run from Monday to Friday 10.30am to 2.00pm and if you can spare some time to help us and have a skills or experience to share, we’d love to hear from you.

We are also keen to recruit a volunteer mini-bus driver who can help with picking up and dropping off our services users to our Centre first thing and last thing in the day.


Headway Bristol needs to raise over £100,000 every year in order to maintain and develop its services. See Fundraising section for more information, or make a donation in one of the following ways.

Donate using PayPal

Set up a regular donation using our regular giving form.

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